• Medicare Number changes coming to CIMOR effective September 27, 2018.
    Details are included in the HICN Provider Document (click here).
  • All users need to take the new SSA Electronic Information Training (located on the Apps-Docs-Videos page) and will need to select the “I Attest” Checkbox. Starting May 1, 2017 all users will be required to select the “I Attest” checkbox before the CIMOR links will be available.
  • If your account has been disabled please call the ITSD Customer Support Center at 573.526.5888 (local) or 888.601.4779 (toll free).
  • NEW: ITSD is making some important firewall changes Friday, October 5th starting at 10:30 pm and ending approximately 12:00 am. This may impact applications including: CIMOR, ARA, Provider Portal, APTS, Consumer Referrals, Data Central Reports, Mortality Review, and MELS. If you are experiencing issues with any of the applications on Saturday or after, this may be caused by the firewall change. ITSD does plan to test this Saturday morning. Here is contact information to help resolve any issues:
  • Evening hours, please contact the NOC or 573.526.7385 or 573.751.1550. The NOC will get in contact with the firewall team to assist in resolving the issue.
  • Business hours, please open a service request/ticket to Service: Cyber Security; Category: Firewall; Subcategory: Submit Incident.

Access Request Form

    Use the Contract Provider Access Request Form to receive a userID and password. When you have received the userID and password, log into the Portal and select Access Request Application under the Applications heading to request CIMOR roles. You must request CIMOR roles and be approved before you have access to CIMOR.

Password Reset and CIMOR Role Setup Instructions

Customer Support

    The Customer Support Center is now available 24 hours 7 days a week including holidays for password resets and other technical issues. The toll free telephone number is (888) 601-4779. The local number is (573) 526-5888.

CIMOR Production Environment

CIMOR Production Site

CIMOR Ancillary Environments

CIMOR Training Site CIMOR Training Site
   "I attest that I have taken the
SSA Electronic Information Training at
least once in the previous 12 months."
This training is located in the Apps-Docs-Videos folder on this portal.